How can we help?
Quick answers to the most common questions. Can’t find yours? Message us and we’ll reply.
Sign-in & account
I didn't get the sign-in link
Wait a minute — it can take a little while.
Check your spam folder, and the “Promotions” tab in Gmail.
Make sure the e-mail is spelled right, then tap “Resend” when the countdown ends.
Still nothing? Send us a message with the form below and we will help.
The link says it has expired
A sign-in link works once and expires after an hour. Ask for a new one and tap it right away.
Some work e-mail systems open links automatically to scan them, which uses the link up. Try a personal e-mail address.
How do I delete my account?
In “My account”, scroll down and tap “Delete my account”. Your account and all your ads, photos, sightings and requests are deleted for good.
How do I change my name and picture?
In “My account”, tap your picture or “Edit”. Upload a photo or pick an animal character, and choose the name people see (a nickname is fine).
Ads
How do I post an ad?
Tap “Post an ad”, choose the type (lost, found, adoption), and add clear photos and a description.
Search for your city by name or tap the locate button under the search, then enter your WhatsApp number with your country code.
The ad goes live right away, and people nearby get an alert.
It says “you’ve reached today’s limit”
You can post up to 3 ads in any 24 hours per account and per phone number, to keep spam out. Wait a little and try again.
How do I edit or delete my ad?
Open your ad and tap “Edit ad”, or go to “My account → My ads”. From there you can change photos, description, place and number, or delete the ad.
Why did my ad disappear?
Ads end after 60 days. You get a reminder e-mail two days before, and can renew with one tap in “My account”.
Or it may be hidden after 3 reports until we review it. If you think that’s a mistake, contact us.
If you marked it “Back home”, it moved to the reunion stories.
My pet is back! What do I do with the ad?
Wonderful 🎉 Open the ad and tap “Back home”. You can write the story and add a happy photo, and everyone who helped gets a thank-you.
I can't find my city in the search
Try its English or local spelling, or the nearest bigger town, or tap the locate button under the search and the site finds it for you.
My phone number is not accepted
Make sure you picked the right country code next to the number, then type the number the way you normally write it in your country.
Messages
How do I message an ad’s owner?
Open the ad, tap “Message the owner” and write a short message. It reaches them as a chat request.
Once they accept, you continue in “Messages”: text, photos, video, voice notes and locations.
Your number and e-mail are never shown to them.
Why does the owner have to accept?
To keep spam away. The first message arrives as a request, and the owner chooses to accept, decline or block. If they decline, the sender can’t send anything else about that ad.
I don’t want my number shown
When you post the ad (or from “Edit ad”), choose “Ulfa messages only”. Your number is then never shown, and people contact you through messages.
Someone is bothering me or asking for money
From the menu (⋮) at the top of the chat, tap “Block” so they can’t message you, and “Report this chat” so we can review it. Admins only read a chat if someone reports it.
Alerts & notifications
How do I turn on phone notifications?
Go to “My account → Alerts”, tap “Turn on phone notifications”, then “Send a test notification” to check.
On iPhone: open the site in Safari, tap Share then “Add to Home Screen”, open Ulfa from the icon and turn notifications on there.
If it says notifications are blocked, allow them in the browser’s site settings (the lock icon next to the address) and come back.
How do I stop alerts and e-mails?
In “My account → Alerts”, tap “Turn off” next to any alert, or “Turn off notifications” for phone notifications. E-mails about your own ad (sightings, requests) stop when you close or delete it.
Safety & reports
Who can see my number?
Your number is not shown on the page or in public data. It appears only when someone taps “Show number” or WhatsApp on your ad, so nobody can collect numbers in bulk.
Someone wants money before returning my pet
Don’t send any money before you see your pet yourself, even for a “delivery fee” or “deposit”.
Ask about a mark you left out of the ad, and meet in a public place.
Report it with the form below and choose “Scam report”.
How do I report a bad ad?
Open the ad, tap “Report this ad” and write the reason. An ad is hidden automatically after 3 reports until we review it.
Site & app
How do I install Ulfa as an app?
On Android and computers, tap “Install the app” at the bottom of the page. On iPhone: Share in Safari, then “Add to Home Screen”.
How do I change the language?
Tap “عربي” at the top of the page to switch, and the same button switches back.